Adviser > Your business > Online service > Help and support
Help and support
Our online service has been designed to be simple to use but if you're having problems or would like to ask a question, we've got plenty of support available.
Online help
Support material
We have created the following documents for your clients and you:
For you
For your clients
Interactive guides are available for core functionality to demonstrate how it works. These are available in the help menu.
In the system, clickable tool tips show you how key functions work. There are also information links to further detail, where applicable
Getting up and running
To get you up and running with our online services, our nationwide team of Online Consultants also provide technology training and support face to face.
Please contact your usual Scottish Life representative for further information.
Ongoing support
Our dedicated Web Support team are available from 8.00am to 6.00pm Mon - Thurs and 8.00am to 5.00pm on Friday for any queries you might have.
If you want to get in touch please complete the form or use the contact details below.
Contact details
Phone number: 0845 60 50 401
International: +44 131 456 7575
Email: websupport@scottishlife.co.uk
Fax: 0131 524 8910
Opening hours 8:00am - 6.00pm Mon - Thurs and 8:00am to 5:00pm on Friday
By post
Scottish Life
Royal London House
Alderley Road
Wilmslow
Cheshire
SK9 1PF
2TW1207
For professional advisers only
