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Help and support

Our online service has been designed to be simple to use but if you're having problems or would like to ask a question, we've got plenty of support available.

Online help

Support material

We have created the following documents for your clients and you:

For you

For your clients

Interactive guides are available for core functionality to demonstrate how it works. These are available in the help menu.

In the system, clickable tool tips show you how key functions work. There are also information links to further detail, where applicable

Getting up and running

To get you up and running with our online services, our nationwide team of Online Consultants also provide technology training and support face to face.

Please contact your usual Scottish Life representative for further information.

Ongoing support

Our dedicated Web Support team are available from 8.00am to 6.00pm Mon - Thurs and 8.00am to 5.00pm on Friday for any queries you might have.

If you want to get in touch please complete the form or use the contact details below.

Online support form

Your details

Please enter your contact details and your question or feedback.

mandatory field

Contact details

Phone number: 0845 60 50 401

International: +44 131 456 7575


Fax: 0131 524 8910

Opening hours 8:00am - 6.00pm Mon - Thurs and 8:00am to 5:00pm on Friday

By post

Scottish Life
Royal London House
Alderley Road
Cheshire SK9 1PF


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