Contact Us
You may be interested in our online service FAQs where we've collated the most common questions we're asked about our Online Service to help solve any problems or queries you might have.
Please click on the link below which represents the area you would like to contact us about.
Web Support
Password resets
Phone number |
0131 456 7097 |
Email address |
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Fax number |
0131 524 8878 |
Write to us |
Sales Department |
Opening hours |
Monday to Friday 9am–5pm |
All other web queries
Phone number |
0845 60 50 401 |
Email address |
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Fax number |
0131 524 8910 |
Write to us |
Web Support |
Opening hours |
Monday to Thursday 8am–6pm, Friday 8am–5pm |
Pre-sales enquiries and new business illustrations
Phone number |
0845 60 40 800 |
Email address |
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Fax number |
0131 524 8886 |
Write to us |
National Support Unit |
Opening Hours |
Monday to Thursday 8:30am–6pm, Friday 8:30am–5pm |
Corporate Business
Defined contributions
New Business
Questions about setting up a new group scheme
Please contact your local Scottish Life Consultant. If you do not have a consultant or need their contact details, |
Schemes that are currently being set up
Phone number |
0845 600 6042 |
Email address |
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Fax number |
0131 524 8910 |
Write to us |
RS New Business |
Opening hours |
Monday to Thursday 8am–6pm, |
Existing Business
Please note: if you do not have your scheme details or have another type of scheme, please use the 'All other enquiries' details shown below. |
All other enquiries
Phone number | 0845 60 50 050 |
Email address |
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Fax number |
0131 524 8850 |
Write to us | Scottish Life |
Opening hours |
Monday to Friday 8am–6pm |
Defined benefits – Final Salary
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DB Individual - Buyout cases for DB schemes that have wound up |
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Phone number |
0131 652 5172 |
Email address |
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Fax number |
0131 524 8860 |
Opening hours |
Monday to Thursday 8am–6pm, Friday 8am–5pm |
DB Servicing – All current DB schemes
Phone number |
0131 652 5155 |
Email address |
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Fax number |
0131 524 8860 |
Opening hours |
Monday to Thursday 8am–6pm, Friday 8am–5pm |
DB terminations - Schemes which are in the process of being wound-up
Phone number |
0131 652 5173 |
Email address |
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Fax number |
0131 524 8716 |
Write to us |
PCAS |
Opening hours |
Monday to Thursday 8am–6pm, Friday 8am–5pm |
Individual Business
New Business
Phone number |
Please dial 0845 603 0154 and |
Email addresses |
Team 1: nb1@scottishlife.co.uk Team 2: nb2@scottishlife.co.uk Team 3: nb3@scottishlife.co.uk |
Fax number |
01625 605 400 |
Write to us |
Individual New Business |
Opening hours: |
Monday to Friday 8am - 6pm. |
SIPP
Phone number |
0845 600 7477 |
Email address |
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Fax number |
0131 524 8947 |
Write to us |
SIPP Department |
Opening hours |
Monday to Friday 8am–6pm |
Policy Servicing – Individual pensions & Life policies
Phone number |
0845 60 50 050 |
Email address |
|
Fax number |
0131 524 8850 |
Write to us |
Individual policy servicing |
Opening hours |
Monday to Friday 8am–6pm |
General Enquiries
Phone number |
0845 60 50 050 |
Outside the UK |
+44 1625 604 331 |
Email address |
|
Fax number |
0131 524 8850 |
Write to us |
Scottish Life |
Opening hours |
Monday to Friday 8am–6pm |
40W0839
