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Adviser  >  Contact  >  Individual Pensions

Individual Pensions

New Business

Branch/Product	Phone number	Email	Fax
Glasgow	0845 603 0154 Press 1	nb1@scottishlife.co.uk	01625 605 400
Manchester and Leeds	0845 603 0154 Press 2	nb2@scottishlife.co.uk	01625 605 400
Birmingham and Northampton	0845 603 0154 Press 3	nb3@scottishlife.co.uk	01625 605 400
London, Reading, Bristol	0845 603 0154 Press 4	nb4@scottishlife.co.uk	01625 605 400
Readhill	0845 603 0154 Press 5	nb5@scottishlife.co.uk	01625 605 400
Waltham Cross	0845 603 0154 Press 6	nb7@scottishlife.co.uk	01625 605 400
Edinburgh Account Management	0845 603 0154 Press 7	nb7@scottishlife.co.uk or nb5@scottishlife.co.uk	01625 605 400
Income Release	0870 242 0119	incomereleaseteam@scottishlife.co.uk	0131 524 8738
SIPP	0845 600 7477	sipp@scottishlife.co.uk	0131 524 8947

Personal pensions - existing business

	Phone number	Email	Fax
Maturities	0845 602 1850	ppmaturities@scottishlife.co.uk	0131 524 8850
	Deal with the vesting of personal pension plans ensuring correct tax-free cash and annuities are paid to the customer. Issue Benefit Option Packs. Deal with pre-vesting and post-vesting death claims. Servicing of existing personal pension annuities i.e. change of bank details/address.
Transfers	0845 602 1865	pptransfers@scottishlife.co.uk	0131 524 8850
	Deal with any transfer out requests, issue transfer packs, Open Market Options and queries regarding HM Revenue & Customs Forms CA: 1555, 1544, 1545,1548. Please Note, transfer-in payments are dealt with by New Business.
Premiums	0845 602 1868	pppremiums@scottishlife.co.uk	0131 524 8850
	Deal with all premium requests, from changes and alterations to D/Ds, premium decreases, premium holidays and eligibility queries and setting up continuation plans from Group Personal Pensions. Collection of the first premium, increases, single premiums and transfers are dealt with by New Business Department.
Quotes	0845 602 1871	ppquotes@scottishlife.co.uk	0131 524 8850
	Deal with all values and projections. We also deal with divorce cases and alterations including paid up policies (PUPs), change of retirement date, premium histories and term assurance alterations.
DSS	0845 602 1872	ppdss@scottishlife.co.uk	0131 524 8850
	Deal with fund switches, issuing copies of Annual Review Statements and policy documents, cooling off cancellations and change of name & address. Also deal with contracting in/out queries and statements of premiums.

Specialist pensions - existing business

	Phone number	Email	Fax
SIPP	0845 600 7477	sipp@scottishlife.co.uk	0131 524 8947
EPP North	0870 850 1992	north5@scottishlife.co.uk	0131 524 8858
EPP South	0870 850 1985	epp@scottishlife.co.uk	0131 524 8857
Income Release	0870 242 0119	incomereleaseteam@scottishlife.co.uk	0131 524 8738
Income Drawdown	0870 242 0119	incomedrawdown@scottishlife.co.uk	0131 524 8801

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Scottish Life
Royal London House
Alderley Road
Wilmslow
Cheshire
SK9 1PF

                                                                                                         

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© Scottish Life, St Andrew House, 1 Thistle Street, Edinburgh, EH2 1DG.
Scottish Life is a division of Royal London and markets products produced by Royal London. Royal London consists of The Royal London Mutual Insurance Society Limited and its subsidiaries. The Royal London Mutual Insurance Society Limited provides life and pension products, is a member of the Association of British Insurers and is authorised and regulated by the Financial Services Authority, registration number 117672. Royal London Marketing Limited acts as an insurance intermediary for general insurance products and is authorised and regulated by the Financial Services Authority, registration number 302391.