Scottish Life Scoops Two Service Awards

Scottish Life, the pensions specialist arm of the Royal London Group, has received two prestigious awards at the annual Financial Adviser Service Awards ceremony. The awards for "5 Star Service" and "Most Improved Life and Pensions Company" were presented at a dinner held at the National History Museum in London last night.

These awards follow on from other significant successes. Scottish Life was recently presented with three other major awards: the Bankhall Pension Provider of the Year award; the Scottish Financial Enterprise Innovators Award; and the Best Group Pension Provider award from Investment Life and Pensions Moneyfacts. Earlier in the year Scottish Life received another 5 star award from FTAdviser, this time for Online Service; and also received Triple ‘e’ excellence ratings in the Group Personal Pensions and Group CIMP categories from the Financial Technology Research Centre.

Isobel Langton, Head of Customer Service at Scottish Life, commented:

"These rewards are fantastic recognition that providing an exceptional service experience for our customer is at the heart of what we do. We have undertaken significant cultural and operational change over the last few years, so we see winning these awards as a powerful endorsement from our customers that they like what we’ve done. Everyone connected with Scottish Life is very proud of the recent achievements and we’re looking forward to further enhancing our reputation as a pension provider known for its great customer service in 2010."

For further information please contact:

Alasdair Buchanan, Head of Communications
0131 456 7133

Sally Biggs
020 7655 0520

Scottish Life was founded in 1881 in Edinburgh as a proprietary company, becoming a mutual company in 1968.

On 1 July 2001, Scottish Life demutualised and transferred its business to The Royal London Mutual Insurance Society Limited. Scottish Life is a division of Royal London and is the specialist pensions business within the Group, providing individual and group pensions to the market via intermediaries.

Scottish Life and Royal London’s other intermediary businesses are based mainly in Edinburgh where 1,140 staff are employed, with 710 working in other parts of the UK and overseas.

Royal London Group is a specialist financial service provider. Its businesses focus on those sectors of the market which value quality propositions, operating through a number of brands:

• Scottish Life – UK pensions market
• Bright Grey – UK protection market
• Scottish Provident – UK protection market
• Royal London 360° – offshore investment markets
• RLAM – fund management
• RLAS – life and pensions administration
• Fundsdirect / Ascentric – funds supermarket; Wrap platform

Royal London also distributes life and pensions products through Santander’s UK branch networks.

Royal London is the largest mutual life and pensions company in the UK with Group funds under management of £35.5 billion. Group businesses serve around 3.6 million customers and employ 2,800 people. Figures quoted are as at 30 September 2009.